Frequently Asked Questions
Everything you need to know about shopping with Luibelle
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange for a different size or style.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all Luibelle products come with a 12-month manufacturer warranty against defects in materials and workmanship to ensure you receive the highest quality goods.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.